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Overall
In H2 2023, complaints made to the Bank were up ~4.4% compared to H1 2023.
Banking & Credit Cards
Our 16,005 banking and credit card complaints stem from our seven million accounts. This works out as two complaints per 1,000 relevant accounts.
Home finance loans
For every 1,000 home finance loans that we had outstanding, we received eight complaints.
PPI
PPI complaints represent 50% of the general insurance and pure protection category.
Overall
In H1 2023, complaints made to the Bank were down ~3% compared to H2 2022.
Banking & Credit Cards
Our 15,292 banking and credit card complaints stem from our seven million accounts. This works out as two complaints per 1,000 relevant accounts.
Home finance loans
For every 1,000 home finance loans that we had outstanding, we received seven complaints.
PPI
PPI complaints represent 17% of the general insurance and pure protection category.