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RBS Collective Investment Funds Limited

Overview

  • Firm name: RBS Collective Investment Funds Limited.
  • Group: NatWest Group.
  • Other firms included in this return (if any): None.

Current reporting period

01 July 2024 2024 to 31 December 2024

To put the below figures into context:

Investments

We received just over two complaints for every 1,000 investments we manage for our clients.

Provision (at reporting period and end date)*

Intermediation (within the reporting period)*

Number of complaints opened

Number of complaints closed

% closed within 3 days

% closed after 3 days but within 8 weeks

% upheld

Main cause of complaints opened

2.38 per 1,000 client accounts

N/A

1465

1491

38.83%

59.56%

36.82%

Delays / timescales