We see privacy as a vital component of serving our customers and it is therefore embedded across all parts of our business. NatWest Group has a Privacy and Client Confidentiality (P&CC) policy which sets out the rules everyone is expected to follow to ensure compliance with relevant legal and regulatory requirements, and role responsibilities. The policy requirements are embedded within our risk processes and are subject to rigorous controls, embedded and assured against the P&CC operating model.
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Read more about how we are building a bank that is safe, simple and smart.
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Read more about how we are committed to ensuring we empower customers to detect and prevent fraud and scams at first point of contact.
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Read more about our approach to resolving customer complaints and how many we received in 2023.
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