Becoming a vital and trusted partner to our customers is at the heart of our strategy. It unites our ambition and purpose and is delivered by three clear strategic priorities. These enable us to succeed with customers and deliver sustainable shareholder value.
Overlay
Our purpose in action
Stakeholder engagement
Our materiality assessment
ESG ratings & benchmarks
Awards and recognition
External assurance
Climate and Environment
Our approach to climate change
Climate and sustainable funding and financing
Own operational footprint
Biodiversity and climate change
Society
Accessible banking
Innovation & digitalisation
Supporting customers in vulnerable situations
Detecting and preventing financial crime
Customer complaints
Customer advocacy
& more
Governance and Responsible Business
Compliance and conduct
Human rights and modern slavery
Tax responsibilities and payment
ESE and reputational risk management
Equator principles
Detecting and preventing financial crime
& more