Our strategy is to grow our business by anticipating and meeting our customers’ needs, using data and technology to ensure we are simple to deal with, alongside a disciplined approach to cost, investment and capital allocation. Together these actions aim to deliver sustainable long-term value for our shareholders.
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Our purpose in action
- Message from our Director of Sustainable Banking
- Stakeholder engagement
- Our materiality assessment
- ESG ratings & benchmarks
- Awards and recognition
- External assurance
Environment and Climate
- Our approach to climate change
- Climate and sustainable funding and financing
- Own operational footprint
- Biodiversity and climate change
Society
- Accessible banking
- Innovation & digitalisation
- Supporting customers in vulnerable situations
- Detecting and preventing financial crime
- Customer complaints
- Customer advocacy
- & more
Governance and Responsible Business
- Compliance and conduct
- Human rights and modern slavery
- Tax responsibilities and payment
- ESE and reputational risk management
- Equator principles
- Detecting and preventing financial crime
- & more