How to complain

We understand your complaints are an opportunity for us to learn from our mistakes. We deal with all complaints fairly, with integrity, and with rigorous standards and timescales.

To get the right advice it’s best to approach the relevant business directly:

• I am a NatWest customer
• A guide on making a Payment Protection Insurance complaint (NatWest)
• I am a Royal Bank of Scotland customer
• A guide on making a Payment Protection Insurance complaint (Royal Bank of Scotland)
• I am a customer of another NatWest Group brand