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Overall
In H2 2023, complaints made to the Bank were up ~14.8% compared to H1 2023.
Banking & Credit Cards
Our 73,336 banking and credit card complaints stem from our 28.5 million accounts. This works out as 2.57 complaints per 1,000 relevant accounts.
Home finance loans
For every 1,000 home finance loans that we had outstanding, we received four complaints.
PPI
PPI complaints represent 5% of the general insurance and pure protection category.
Overall
In H1 2023, complaints made to the Bank were up ~1.6% compared to H2 2022.
Banking & Credit Cards
Our 63,588 banking and credit card complaints stem from our 28 million accounts. This works out as two complaints per 1,000 relevant accounts.
Home finance loans
For every 1,000 home finance loans that we had outstanding, we received four complaints.
PPI
PPI complaints represent 11% of the general insurance and pure protection category.