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Supply chain

We strive to build a diverse and responsible supply chain with the aim to maintain fairness and transparency with our suppliers.

NatWest e-invoicing portal

NatWest provides registered suppliers with access to Oracle Supplier Portal, an online portal which enables electronic invoice submission and provides live visibility of Purchase Orders, Invoices and Payment status.

Visit the NatWest Supplier Portal to log in to e-invoicing.

Supply Chain Sustainability

NatWest Group Supplier Charter

In 2023, we updated the Supplier Charter to ensure it’s a useful and accessible guide to working as a supplier with NatWest Group. The charter sets out our progress to date and our ask of our suppliers in relation to ethical business conduct, real living wage, prompt payment, human rights and modern slavery, environmental sustainability and diversity, equity and inclusion. We’ve also added new guidance around digital accessibility, included some developments and provided learning opportunities for our suppliers and their wider value chain. The charter plays a key part in any tender or contract renewal process. 

Our 2030 Ambitions

NatWest Group aims to reduce its Scope 1 and location-based Scope 2 emissions by 70% by 2030, against a 2019 baseline. 2024: We have achieved a 60% reduction against our existing target to reduce Scope 1 and location-based Scope 2 emissions by 50% by 2030, against a 2019 baseline.

NatWest Group has a target to reduce absolute Scope 3 emissions from applicable categories 1-14 by 50% by 2030 from a 2019 baseline. 2024: We have achieved a 44% reduction.

 

Supply chain emissions

 

Our supply chain emissions formed 65% of our 2024 operational Scope 3 footprint, offering key opportunities for reductions.

  • Total supply chain emissions have reduced by 40% between 2019 and 2024.
  • As we predominately use spend-based methods, changes in influenced spend will directly impact emissions.
  • An update to the industry-average emission factor database has been the main contributor to the reduction in purchased goods and services emissions in 2024. Therefore, we continue to work with suppliers to obtain supplier-specific data to reduce our reliance on industry averages emission factors and to measure supplier emissions trajectory to help inform choices across our supply chain.
  • We provided suppliers who accounted for 70% of our reported 2023 supply chain emissions with free access to respond to the CDP supply chain module. We communicated our decarbonisation ambitions and the role of both CDP and EcoVadis in our decarbonisation journey to the suppliers who account for the highest contribution to our supply chain.

Refer to the NatWest Group 2024 Sustainability Basis of Reporting for further details on our updated methodology emissions

 

Looking ahead: supplier emissions

 

As our supply chain emissions account for the majority of our operational carbon footprint, we aim to use supplier climate data with ESG risk combined weightings to measure supplier climate maturity and help inform choices across our supply chain. Supported by:

  • Engagement: Expand our supplier and business area engagement during 2025 to further develop cross-departmental support as well as supplier and service specific data provision.
  • Data: Continue to improve the accuracy of our emissions reporting through experimentation.
  • Insights: Utilise further third-party data to gain additional insights on our supplier base.

 

Measuring the sustainability of our supply chain

 

To improve and maintain our sustainability performance across key areas including environment, labour and human rights, ethics, and sustainable procurement we continue to encourage our suppliers to complete an EcoVadis assessment. 74% of NatWest Group’s contracted supplier spend either possess an active EcoVadis scorecard or have submitted a new assessment and are in the process of receiving a new scorecard. Collectively suppliers have improved their EcoVadis scores year on year, averaging 13% higher than the EcoVadis Global Average. NatWest Group scored 68% overall in 2024 (67% in 2023), ranking in the 89th percentile.

 

Supply chain manager training

 

During 2024, 97% of supply chain managers completed our climate training, aiming to empower colleagues who work with suppliers with the skills to lead effective climate conversations. The training consisted of four modules, each designed to build knowledge on key climate topics.

Prompt Payment

In H1 2024, we successfully maintained immediate payment on goods and services for all legal entities: resulting in an average days-to-pay of 6 days. In H2 2024, this improved to an average of 5 days. Our consistent performance surpasses our commitments as a signatory to the government’s Prompt Payment Code.

Related content

Read more about how we seek to promote and respect human rights through the continued implementation of policies and practices covering our colleagues, customers and suppliers.

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Read more about our ambition to halve our direct own operations emissions by 2025 from a 2019 baseline, and our underlying progress. 

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