Our values


We work together to achieve great things with our colleagues, communities and customers.

We celebrate and respect everyone’s strengths and differences and share our knowledge and experiences. 

We are committed to nurturing a fair and inclusive environment where we all feel we belong. 


We experiment and explore with relentless curiosity and broad perspectives. 

We have a passion for new ideas.

 We are courageous and creative innovators, who try new things. 



We act with integrity and take risks intelligently. 

We make good decisions and trust each other to do so. 

We solve problems and deliver the best outcomes. 


We care deeply about our impact on people and the planet.  

We show empathy, build relationships in a digital world and are at our customers’ sides throughout their lives.

We act responsibly for the long-term. 


We are role models for the change we want to see – guided by our Purpose.

We prioritise wellbeing and learning for ourselves and others.  

We set high standards for ourselves and others to achieve outstanding results.

All of this comes together in Our Code.

Our Code (PDF 1893KB) is the NatWest Group Code of Conduct. Our Code sets out the behaviours that are expected when employees are living our values in their everyday work. For UBIDAC, see Our Code UBIDAC (PDF 654KB)