Malaysia

In February 2015 The Royal Bank of Scotland announced changes to our business which will see RBS become a more focused bank that is sustainable in the long-term. At the same time we said we will re-focus our transaction banking services offering on our home market capabilities in the UK and Ireland.

This means RBS, including branches and locally incorporated subsidiaries, are no longer providing global transaction services, including bank accounts, payments, electronic banking, cash management services (together “GTS Arrangements”) outside of the United Kingdom and Ireland or from the GTS International Platform in the United Kingdom and Ireland(1).

In this context we have undertaken an extensive client communication process to facilitate the closure of our international network.

a) If you had a bank account with The Royal Bank of Scotland Berhad or The Royal Bank of Scotland plc, Labuan and you wish to claim a balance, please contact:

Unclaimed Moneys Management Division
Accountant General's Department of Malaysia
Level 1, North Block, Perbendaharaan 2
Kompleks Kementerian Kewangan
No. 7, Persiaran Perdana, Presint 2
62594 Putrajaya.

Tel: 03-8000 8600 / 03-8000 8700
Website:  https://www.anm.gov.my/en/public/unclaimed-money

b) If you have any other queries concerning our branch in Malaysia please contact our request management team on nwm.info.request@natwestmarkets.com or by mail to the following address:

NatWest Markets PLC
Attn: Request Management Team
2nd Floor
1 Spinningfields Square
Manchester
M3 3AP
United Kingdom

For information about your data protection and privacy rights and how to contact us, please refer to our privacy notice.

For any employee or ex-employee related data protection requests please contact EmployeeSARsmanchester@natwest.com        

Notes:

(1) This excludes services provided through The Royal Bank of Scotland International Limited (RBS International) in Jersey, Isle of Man, Guernsey, Gibraltar and Luxembourg. More information can be found here.

The Request Management Team operates in English and any queries will be handled more quickly if received in English. NatWest Markets will engage the services of translators to translate any queries received in other languages.