Luxembourg

Important note:

For customer information about our banking products and services we continue to offer in Luxembourg via RBSI, click here or contact us at corplux@rbsint.com

For customer information about Depositary Services provided by RBS plc, Luxembourg branch please contact us at fslp@rbs.com

In February 2015 The Royal Bank of Scotland announced changes to our business which will see RBS become a more focused bank that is sustainable in the long-term by having a more client focused product offering and reduced geographical footprint. At the same time we said we will re-focus our transaction banking services offering on our home market capabilities in the UK and Ireland.

This means RBS is no longer providing global transaction services, including bank accounts, payments, electronic banking, cash management and trade finance services (together “GTS Arrangements”) outside of the United Kingdom and Ireland or from the GTS International Platform in the United Kingdom and Ireland (1) and that the RBS presence in selected geographies has been ended.

In this context we have undertaken an extensive client communication process to facilitate the closure of our international network.

In March 2017 The Royal Bank of Scotland Plc, ceased Global Transaction Services activity in Luxembourg.

Please contact us if you have queries in respect of bank accounts and banking arrangements provided through our RBS Plc Luxembourg branch.

a) If your bank accounts are now closed but you wish to claim balances, please contact us at rbs.balance.claim@rbs.com

b) If you have any other queries concerning our branch in Luxembourg, please contact our request management team on NWM.Info.Request@natwestmarkets.com or by mail to the following address:

NatWest Markets PLC
Attn: Request Management Team
2nd Floor
1 Spinningfields Square
Manchester
M3 3AP
United Kingdom

For information about your data protection and privacy rights and how to contact us, please refer to our privacy notice.

For any employee or ex-employee related data protection requests please contact EmployeeSARsmanchester@natwest.com        

Notes:

(1) This excludes services provided through The Royal Bank of Scotland International Limited (RBS International) in Jersey, Isle of Man, Guernsey, Gibraltar and Luxembourg. More information can be found here.

The Request Management Team operates in English and any queries will be handled more quickly if received in English. NatWest Markets will engage the services of translators to translate any queries received in other languages.