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Our behaviours

Our behaviours set a clear standard for how we work, helping us to move together in the same direction and deliver great customer outcomes. By focusing on our three core behaviours, we’re making it easier for everyone to contribute and succeed with our customers.

We start with customers

colleague with two customers

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We raise the bar

two female colleagues looking at a laptop

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We own our impact

group of colleagues looking at a paper and smiling

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Our Code

All of this comes together in Our Code.

Our Code (PDF, 2.5 MB) is the NatWest Group Code of Conduct. For UBIDAC, see Our Code UBIDAC (PDF, 2.4 MB)