Through our planned investment of £3.5 billion from 2023 to 2025, where more than 70% of the spend is targeted at data and technology, we’re digitalising our services to make it easier for our customers to bank at a time and place convenient to them.
We have
67%(*)
of customers exclusively using digital channels
We have completed
10.8m(*)
Cora Interactions with 49%(*) that required no human input.
We had
2.9m
customers that have made a payment using our APIs, totalling 18.2bn in payments.
(*) Within the scope of EY assurance. Refer to our External assurance webpage.
1) A digitally-active customer is someone who has accessed either their online banking platform or mobile banking app.
(*) Within the scope of EY assurance. Refer to our External assurance webpage.
Read more about how we aim to make our banking more accessible for all our customers.
Read more about how we are committed to ensuring we empower customers to detect and prevent fraud and scams at first point of contact.
Read more about how we support customers who find themselves either in a vulnerable situation or caring for a loved one experiencing a vulnerability.