We've made some changes to the way our business is structured. This was to prepare for a change in UK law relating to ring-fencing. The majority of our customers didn't need to do anything as they were not affected.
NatWest Group, along with other major UK banks, is required by UK law to separate everyday banking services from investment banking. This separation is called ring-fencing and is designed to make banking safer and to help protect the UK economy. It became law from 1 January 2019.