2022 has shown us the importance of being a purpose-led bank. Against a challenging economic backdrop, we continue to demonstrate the strength and resilience of our business, delivering a strong financial performance while putting in place proactive support to help those who are most vulnerable.
To continue to do this, we are evolving our capabilities. Underpinned by the strong foundations of our strategy, we are investing in our technology and colleagues so we can serve our customers in new ways that make their lives easier.
Sustainable growth will come from building closer relationships that better serve our customers at every stage of their lives. These relationships will be based on insight, understanding, and shared goals, powered by data-driven innovation. This will enable us to make a real difference to our customers’ lives by providing the right advice, products and support to unlock potential. We will also strengthen our relationships by working with strategic partners to ensure we deliver the services and products customers expect, when they want them, tailored to fit their lives.
We’ve always known relationships matter, and now we are doing more than ever before to harness them. By providing the support and security our customers, colleagues, economy and society need, together we can help build a more sustainable future for people, families, businesses and the planet.
Alison Rose
Group Chief Executive Officer
